How Is Mental Health Contributing to Healthcare Worker Burnout?

Mar 9, 2022

The culture in the workplace plays a key role in breaking stigma for healthcare providers.

Anyone can experience mental health symptoms, and everyone is deserving of support. Routine protocols of debriefing traumatic events, vicarious trauma, and difficult sessions in the workplace is important,” she said. “Offering opportunities to discuss self-care, sharing support resources to address health and mental health needs, and encouraging supportive language in the workplace to eliminate labels and negativity connected with mental health are all steps that can be taken to reduce stigma and barriers to seeking services. When we work to see and support the person in the profession, and begin to incorporate trauma-informed practices in the workplace, we can work to reduce stigma for healthcare workers.



Directions Youth & Family Services Chief Clinical Officer

Many healthcare workers are experiencing depression, anxiety, and post-traumatic stress disorder (PTSD) as the COVID-19 pandemic peaks and wanes in our community.

Since the beginning of pandemic, caregivers have struggled with increased workloads, labor shortages, lack of personal protective equipment, fear of infecting family members, and the uncertainty of an unknown virus.

The CDC states: Many healthcare workers place the well-being of others before self. On the surface, this dedication to patients may seem admirable. However, it can ultimately be harmful if it delays or prevents workers from getting the help that they need for their own health and well-being. Stigma is another factor contributing to mental health concerns among healthcare workers.

The Erie County Department of Mental Health offers COVID-19 information and services.

Click here for services

Project Hope is offered through New York State.

Click here for services

The Anti-Stigma Coalition presents a Facebook Live event on Wednesday, March 16 at noon. titled State of Stigma: State of Stigma: Are Mental Health Concerns Contributing to Healthcare Worker Burnout?

Join us to hear from workers and clinicians to discuss the pandemic and what we can do to support healthcare workers. The event is free and open to the public. The panel discussion is hosted by Karl Shallowhorn, director of youth programs, Mental Health Advocates of WNY. Speakers Include: Shacarah Henry, clinical supervisor, Horizon Health Services, Elizabeth Mauro, CEO, Endeavor Health Services, and Dan Nelson, RN, New Directions Youth and Family Services. Facebook live events bring together experts from the mental health field and broader community to share information and about mental health topics and efforts to reduce stigma.

In addition to nurses, aides, physicians and other medical staff, mental health providers have also experienced significant mental health challenges as the pandemic affected so many aspects of life.

According to Glen W. Briggs, LCSW-R, director of clinical risk management, Endeavor Health Services, mental health providers are also experiencing mental health challenges that can lead to burnout.

Mental health providers are seeing clients with pre-existing conditions come in with exacerbated symptoms and are also trying to keep up with the need of new individuals seeking mental health support,” he said. 

He notes that the entire industry was quickly revamped as services had to be delivered through telehealth.

“Normally being face-to-face with clients, you can read visual clues,” Briggs said. “Suddenly services were over the phone, and we had to use different clues. Children did not respond well nor did substance abuse sufferers and there has been an increase in overdoses.” 

Briggs notes that healthcare workers keep doing their jobs and helping others while experiencing increased stress and change. 

“Many healthcare workers have the stigma of being a wounded healer yet continue delivering services while experiencing depression and anxiety themselves,” he said. “It takes a toll as they deal with the reality of what’s going on in the world”  

Healthcare workers are encouraged to reach out for help if they are experiencing mental health challenges. Many healthcare organizations have enhanced resources to help their employees maintain mental wellness.

“We are committed to helping our associates, members, and employers recognize the signs, understand what people are dealing with, and respond appropriately to support their mental health. We believe there should be no shame or stigma attached to getting help and mental health should be treated just like any physical health condition.”

Independent Health

Catholic Health System, Kaleida Health and ECMC have all enhanced mental health services for their employees since the start of the pandemic.

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